Shipping & Return Policy
Shipping Policy
At SmartNook, we are committed to delivering your orders as quickly and safely as possible. Please read our shipping policy for the full details of shipping methods, costs, and delivery times.
Shipping Methods: We offer various shipping options including Standard Shipping, Expedited Shipping, and Free Shipping on orders over $50 (domestic orders only). We use trusted shipping carriers like UPS, FedEx, and USPS for all deliveries.
Processing Time: Orders are processed within 1–2 business days after confirmation. Please note that processing time is separate from the shipping time.
Shipping Time:
Standard Shipping: Estimated delivery time is 5–7 business days.
Expedited Shipping: Estimated delivery time is 2–3 business days.
Free Shipping: Available for orders over $50 (within the US), with an estimated delivery time of 7–10 business days.
International Shipping: We currently offer international shipping to selected countries. Shipping costs and delivery times will vary based on the destination.
Order Tracking: Once your order has shipped, you will receive a tracking number to monitor its progress.
Shipping Restrictions: We currently do not ship to P.O. Boxes or military addresses. Additionally, certain products may not be available for shipping in all regions. Please check the product page for shipping availability to your location.
Return & Refund Policy
We want you to be completely satisfied with your purchase from SmartNook. If you're not happy with your order, we're here to help. Please read our return and refund policy below.
Returns:
You can return items within 30 days of receiving your order.
Items must be unused, in original condition, and with the original packaging.
Non-returnable items include opened electronics, personal care items, and gift cards.
You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect product).
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will issue a full refund to the original payment method, or we will offer store credit as per your request.
Refunds will be processed within 7–10 business days after receiving the returned item.
Exchanges:
If you wish to exchange an item for a different product, please initiate a return first and then place a new order for the item you'd like.
Defective or Damaged Products:
If your product is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will offer a full refund or send you a replacement item.
How to Return a Product:
Contact our customer service at smart.nook.store.official@gmail.com with your order number and reason for return.
Follow the instructions provided by our team to return the item to us.
Important Notes
All returns are subject to the approval of SmartNook’s customer service team.
Free Shipping offers are non-refundable.
Returns should be made using a traceable shipping service. SmartNook is not responsible for lost or damaged return shipments.
By shopping at SmartNook, you agree to the above terms and conditions. We are dedicated to making your shopping experience as smooth as possible, and we appreciate your business!